From the CEO: Customer Satisfaction Survey Results


The following is an email sent by Mariner CEO and Co-Founder, Philip W. Morris  to the entire company.

You guys rock! ! Of course you already knew that, but it’s nice to know others do, too.  Thank you for all that you do to ensure that we continue to be recognized by Microsoft in that elite class of partners: Microsoft Gold Partner, a distinction attained by fewer than 1% of Microsoft’s 300,000 partners.

Each year since 2003, we have undertaken the rigorous process of renewing our Microsoft Gold status providing new qualitative and quantitative evidence that we are worthy of continuing to be a Gold Partner. You may recall that from time to time, we reach out and request that you attain specialized certifications as quantitative evidence of our skills to aid us in complying with the requirements of our partnership.  Thank you for gaining and maintaining those certifications because they are vitally important to our gold certification.  Though, here’s something you may not be aware of:  As a part of the re-certification process, we must also participate in a customer satisfaction survey conducted by an independent third party to provide qualitative evidence of our capabilities. It’s important for each of you to know how we fared because it is a testament to the quality of the services you have provided to our customers. Below are the results of our most recent survey.  These are scores for which you should be very proud.

KPI-Table

 

 

 

 

 

 

 

Thank you for all of your hard work ensuring our customers appreciate your technical skills, are happy with the results and would recommend us to their friends, co-workers and colleagues.

 

 

 

 

 

 


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